Septic in Thompsons Station, TN

Last updated: Apr 26, 2026

Where Septic Systems Are Common in Thompsons Station

Map of septic coverage in Thompsons Station, TN

Thompsons Station Soil Limits

Soils and system compatibility

Predominantly well-drained loam to sandy loam soils in the Thompsons Station area can support conventional and gravity systems, but pockets with more clay change absorption rates and field sizing. The landscape here tends to allow predictable percolation in many yards, yet the variability from lot to lot matters. When soils run toward lighter textures, a standard gravity trench or conventional septic can perform well with appropriately sized drain fields. In plots where clay content increases, absorption slows and the drain field footprint must respond with deeper soil sections or alternate layouts. This is where soil tests become a decisive step, not a guess. If a soil profile shows appreciable clay accumulation at shallow depths, a conventional design may overestimate the available absorption area and lead to early surface moisture concerns or effluent saturation. In those cases, engineer-backed adjustments are required to maintain long-term performance and compliance with local expectations.

When the soil is looser and sands dominate, you still need careful mapping of seasonal water tables and fill challenges. Sandy loam can drain quickly, which helps ground stress resistance but can also permit faster drainage of infiltrated effluent, potentially reducing residence time. The result is a need for a drain field that balances infiltration with adequate treatment time. In such settings, a well-designed gravity system often shines, provided trench spacing and trench depth match the measured soil conductivity. The key is aligning soil behavior with the chosen system type rather than forcing a single approach across all properties.

Bedrock impact and trench depth limits

Known shallow depth to bedrock in parts of the area can limit trench depth and push designs toward engineered options instead of standard trench layouts. This is not a cosmetic constraint; it directly shapes the feasibility of a conventional setup. When bedrock sits within a few feet of the surface, traditional trench excavation may encounter rock as a hard boundary, limiting allowable trench length and filtration area. In those cases, reviewing mound designs or other engineered solutions becomes a practical necessity rather than a theoretical option. The decision hinges on how much of the seasonal moisture and effluent movement can be accommodated above the bedrock while preserving adequate treatment and avoiding perched water zones. Shallow bedrock also influences fuel for pumps in ATU or mound scenarios, where elevation changes and compacted layers can affect dosing and distribution patterns.

Engineered alternatives, including mound systems or aerobic treatment units (ATUs) with enhanced distribution, become prudent when bedrock intercepts the anticipated drainage area. Mounds can extend the effective absorption zone by elevating the distribution field above restrictive layers, while ATUs provide a treated effluent stream that tolerates tighter site constraints. The choice depends on the site-specific combination of bedrock depth, soil texture, and groundwater movement. A careful field evaluation will reveal whether a gravity or conventional trench would suffice or if an engineered path yields more predictable long-term performance in the local climate.

Site evaluation approach

Local site evaluation and soil assessment are central because Williamson County approval depends on actual lot conditions rather than assuming one system type fits the whole city. Start with a detailed soil investigation that includes a probing of soil layers, texture, and moisture presence at multiple depths. Document groundwater influence through seasonal observations and, where feasible, a percolation test that mirrors the intended drain field configuration. The results should guide the design team toward the most appropriate system family for the parcel-conventional or gravity where soils permit, or a mound or ATU when depth, clay content, or bedrock constraints prevail. The evaluation should also map landscape features that affect drainage, such as lot slope, driveways, and neighboring structures, to prevent unintended loading on the storage and distribution zones.

In practice, this means coordinating with a soils professional who can interpret the field data into a practical design. The plan must reflect the actual absorption capacity, depth to restrictive layers, and the potential for perched water near the surface. The end product is a layout that respects the soil's real behavior, not a generic template. When the soil map and test results point toward variable conditions across the parcel, the design may split into a primary field segment and an engineered secondary segment to ensure robust performance under local weather patterns.

Planning for variability on a single lot

The local reality is that many Thompsons Station lots present a mix of soil textures within a single parcel. Planning for this variability means designing adaptable layouts that can shift between conventional gravity configurations and engineered options as needed. A practical approach is to reserve margin for field expansion or relocation of trenches if initial tests indicate underperforming absorption. This strategy reduces the likelihood of late-stage redesigns and supports solutions tailored to the specific soil profile and bedrock depth of each property. By embracing lot-specific soil behavior and shallow bedrock as the primary design drivers, the septic system tends to achieve reliable performance with minimized risk of drainage issues or post-installation adjustments.

Spring Rains and Field Stress

Seasonal water table changes in spring

Spring rainfall in Middle Tennessee can raise the seasonal water table around Thompsons Station and temporarily reduce drain field capacity. When the ground stays wet, the soil pores fill with water, squeezing the natural drainage grooves and slowing effluent absorption. That temporary dip in field efficiency means small changes-such as a few extra loads of laundry or a longer shower-can push a system toward surface symptoms like slight odor or damp soil near the drain area. In these moments, it's prudent to reduce nonessential water use and space out heavy flushes or high-volume tasks. If you have a mound or ATU, the wetter spring often requires closer attention to system indicators and a readiness to pause noncritical usage during peak wet spells.

Winter precipitation and saturated soils

Winter precipitation and saturated soils in this area can slow drainage and make maintenance or repair scheduling harder. Frozen ground and high clay content can impede aerobic flow paths and reduce the soil's capacity to accept effluent for several days after a rain or thaw. When the soil sits near field capacity, even routine operations-think multiple loads of laundry in a single day-can trend toward surface dampness or slow drainage. Homeowners with raised beds, shallow bedrock, or clay-rich layers may notice longer recovery times after storms. Plan ahead for possible delays in pumping or inspections, and avoid digging or extending the drain field during periods of sustained wetness.

Fall transitions and wet period stress

Fall transition rains and wet periods after heavy storms are a local stress point because the area generally has a moderate water table that rises seasonally. As the ground cools and then wets again, the drain field experiences repeated cycles of saturation. These cycles can compress the system's resting phase and reduce microbial processing efficiency. If a fall storm brings several inches of rain in a short window, the drain field may need extra time to recover before the next heavy use cycle. Expect a slower response from your septic system during this period and adjust usage patterns accordingly to avoid pressing the field too hard as soils remain wet.

Practical steps you can take

Monitor rainfall and soil conditions, particularly when a storm system moves through or when a warm spell follows a wet spell. If you notice signs of stress-gurgling pipes, surface damp spots, or sluggish drainage-pause nonessential water use and limit short-cycle, high-volume tasks for a few days. Keep rain-driven runoff away from the drain field area and avoid driving or placing heavy loads on the drain field when the ground is soft or saturated. Schedule maintenance windows for when soils have had time to dry, and coordinate any potential repairs with a qualified septic professional who understands the local soil variability and bedrock influences in this area. If you are in Thompsons Station, staying alert to seasonal soil behavior will help protect the field when storms and rains arrive.

Drain Field Repair

If you need your drain field repaired these companies have experience.

Best reviewed septic service providers in Thompsons Station

  • Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (931) 208-2063 www.rotorooter.com

    Serving Williamson County

    4.9 from 1394 reviews

    Situated close to the Columbia Arts Building and Maury County Park on East 18th Street in Columbia, TN, Roto-Rooter Plumbing & Water Cleanup serves the local community. We focus on plumbing and water cleanup services, such as repairing pipe bursts, clogged drains, and water extraction, offering same-day service on request. Being a family-owned branch with over 88 years of expertise, we also deliver video inspections, sump pumps, dishwasher setups, and water heater maintenance. Our rates are very competitive. We take pride in providing top-notch quality service that you won't find elsewhere in the market. Schedule your appointment with us today. Experience the difference for yourself!

  • Mr. Rooter Plumbing of South Nashville

    Mr. Rooter Plumbing of South Nashville

    (615) 239-1288 www.mrrooter.com

    Serving Williamson County

    4.9 from 511 reviews

    Mr. Rooter® Plumbing provides quality plumbing services in Nashville and surrounding areas. With 200+ locations and 50+ years in the business, Mr. Rooter is a name you can trust. If you are looking for a plumber near Nashville, you are in good hands with Mr. Rooter! With 24/7 live answering, we are available to help schedule your emergency plumbing service as soon as possible. Whether you are experiencing a sewer backup, leaking or frozen pipes, clogged drains, or you have no hot water and need water heater repair; you can count on us for prompt, reliable service! Call Mr. Rooter today for transparent prices and convenient scheduling.

  • Prodigy Sewer & Drain

    Prodigy Sewer & Drain

    (629) 276-6322 prodigytrenchless.com

    Serving Williamson County

    4.8 from 136 reviews

    Prodigy Sewer & Drain is Nashville's trenchless sewer and drain specialist — not a general plumber. We exclusively serve homeowners and businesses across Middle Tennessee with CIPP pipe lining, hydro jetting, CCTV sewer camera inspection, drain cleaning, sump pump repair, and septic services. Our NASSCO-certified technicians repair cracked, root-invaded, and collapsed sewer lines without excavation — no digging up your yard, driveway, or foundation. Licensed, insured, and family-owned since 2010. Serving Nashville, Franklin, Brentwood, Davidson County & Williamson County. Available 24/7 for sewer emergencies. Free estimates — call (615) 241-9489.

  • Zoom Drain

    Zoom Drain

    (615) 471-8384 www.zoomdrain.com

    Serving Williamson County

    5.0 from 120 reviews

    Here at Zoom Drain, we are proud to be your drain and sewer experts. We provide residential and commercial drain and sewer services. From sink, toilets, and tubs to main drains, roof drains, storm drains, and anything else that carries water, we’ve got you covered. Providing services that are fast, focused, and ensuring the job is done right the first time is the motto we have always stood by and continue to follow. It’s our mission to show you how these qualities set us apart from other companies.

  • American Pumping

    American Pumping

    (931) 982-9087

    Serving Williamson County

    5.0 from 72 reviews

    Residential septic tank pumping to Maury and surrounding counties. Available 24 hours a day, 7 days a week.

  • L&L Septic

    L&L Septic

    (615) 456-7351 llseptic.com

    Serving Williamson County

    4.7 from 51 reviews

    Since 2008, L&L Septic has been proudly serving Williamson and Maury Counties with reliable, full-service septic care. We’re licensed through the State of Tennessee and Williamson County, and all of our technicians are background-checked so you can feel confident about who’s working on your property. From inspections and tank pumping to repairs, replacements, and new system installs (both conventional and alternative), we’ve got you covered. Whatever your septic needs are, we’re here to help keep things running smoothly.

  • Outright Septic

    Outright Septic

    (615) 412-5385 www.outrightseptic.com

    Serving Williamson County

    5.0 from 49 reviews

    Owning a home or business with a septic tank doesn’t have to be overwhelming. It can feel like a lot of unknowns. At Outright Septic, we’re in the business of demystifying septic system ownership by delivering fast, reliable septic tank service and expert solutions for both residential and commercial customers across Middle Tennessee. With rapid responsiveness, industry‑leading expertise, and straightforward conversations, we optimize every part of your septic system—and your experience with it. Doing right by you—one service at a time—our mission is to be the easiest septic system partner you’ll ever work with. Contact us today to schedule your service.

  • MAC Septic Nashville TN

    MAC Septic Nashville TN

    (615) 345-2544 macseptic.com

    Serving Williamson County

    4.8 from 40 reviews

    When it comes to maintenance, service & repair work, and emergency response service, the MAC Septic team is here to meet your needs with first class workmanship. With special expertise in the maintenance and repair of septic and sewer system, MAC Septic is a family owned company with more than 20 years of experience in providing certified and professional service to dedicated and loyal customers.

  • Septic Masters

    Septic Masters

    (615) 972-1855 www.septicmasters.info

    Serving Williamson County

    5.0 from 31 reviews

    Established in 2024, Septic Masters is a septic system service company offering preventative maintenance to residential clients. Their services include septic cleaning, inspections, and maintenance, all performed by experienced and knowledgeable technicians.

  • Wicker Construction

    Wicker Construction

    (615) 339-3576 wicker-construction.com

    Serving Williamson County

    5.0 from 14 reviews

    At Wicker Construction, we specialize in a comprehensive range of services designed to transform your property and meet your unique construction needs. Whether it's demolition, land clearing, excavation, remodeling, new construction or concrete work, our team of experts is dedicated to delivering exceptional results with precision, efficiency, and a focus on safety. With years of experience, cutting-edge equipment, and a commitment to client satisfaction, we handle projects of all sizes—bringing your vision to life, from the ground up. No matter the challenge, we’re here to make your construction journey seamless and stress-free. Let us take care of the heavy lifting while you focus on the exciting possibilities for your space!

  • S&S Septic Services

    S&S Septic Services

    (615) 840-1554

    Serving Williamson County

    5.0 from 2 reviews

    Middle Tennessees go to septic company! We handle everything from repairs, maintenance, to even those middle on the night nightmare stories.

Williamson County Septic Process

Permitting Oversight and local administration

In Thompsons Station, septic permitting is governed by Williamson County Health Department Environmental Health Division rather than a standalone city office. This arrangement means the county sets the review cadence, inspection schedule, and standard requirements that apply to most lots within the area. Your project begins when the county assigns a permit pathway based on the property's characteristics and proposed system type. Understanding whose desk handles the permit helps you anticipate the sequence of reviews and turns in the process.

Site evaluation and soil assessment prerequisites

Before any design approval can occur, a thorough site evaluation and soil assessment are required. The soil conditions in this area are notably variable, ranging from loamy to clayey textures, with pockets of shallow bedrock in several lots. This variability often drives the need to consider engineered alternatives early in the planning phase. A qualified septic designer or soil professional will document percolation characteristics, depth to bedrock, slope, groundwater proximity, and seasonal water table indicators. The Williamson County review process emphasizes these inputs to determine whether a conventional gravity field will meet performance criteria or if an engineered solution-such as a mound, ATU, or chamber system-needs to be explored for that particular site.

Design approval, inspections, and staged verification

After the site evaluation informs the design concept, the plan package moves toward design approval. The county requires installations to be inspected at key milestones: pre-trench, during backfill, and final completion. These staged inspections are intended to verify that the on-site conditions match the approved design, that trench depths and field layout align with the permit, and that system components are installed according to code and best practices. In Thompsons Station, this staged approach is particularly important because shallow bedrock and soil variability can influence trench dimensions, soil amendments, and the choice of drain-field technology. Expect inspectors to review soil logs, the as-built layout, header lines, and specimen tests at each checkpoint.

Workflow timing and lot-specific considerations

The local practice is to align the permit and inspection timeline with the soil assessment findings and the chosen system type. If the site demonstrates favorable conditions for a conventional or gravity system, the process can move more quickly through design review. On the other hand, if shallow bedrock or restrictive soil layers are identified, the design may pivot to a mound or ATU solution, which requires additional engineering and documentation. Communicate clearly with the county staff about soil and site constraints early in the process to minimize back-and-forth and keep the project moving toward a timely permit issuance and construction start.

Recordkeeping and compliance expectations

Maintaining thorough records is essential for long-term compliance. Keep copies of the site evaluation report, soil logs, design drawings, permit approvals, and all inspection reports. When work reaches completion, the final inspection confirms that the installed system matches the approved plan and that all configuration details-such as trench spacing, backfill materials, and elevation relative to property lines-are correctly documented. Proper recordkeeping simplifies future maintenance, septic pump scheduling, and any potential future modifications, especially on lots with variable soil conditions or shallow bedrock.

Best-Fit Systems for Local Lots

Soil variability and drainage realities

In Thompsons Station, the ground underfoot often blends loamy soils that drain reasonably well with pockets where drainage stumbles or shallow bedrock constrains trenching. This mix means no one-size-fits-all design will stay efficient across a row of neighboring lots. A single lot might support a standard gravity field, while the lot next door requires an engineered alternative due to limited soil permeability or shallow rock. You need a design approach that anticipates both ends of the spectrum and prioritizes what works on your specific site.

First-line options: conventional and gravity where drainage cooperates

Conventional and gravity-based systems remain common on lots with moderate to good drainage. When soil maps and a percolation test show ample infiltration and depth to the seasonal high water table, a traditional gravity sewer layout with a conventional septic tank can perform reliably without added complexity. On such sites, trenching can proceed with standard field lengths and spacing, keeping installation straightforward and predictable. If your lot has slight drainage constraints but still enough vertical separation, a gravity configuration paired with a well-sized drain field remains a practical, cost-effective choice.

When to turn to chamber, ATU, or mound configurations

Chamber systems, aerobic treatment units (ATUs), and mound designs become more relevant where drainage is limited or where bedrock reduces usable trenching space. If soils are compacted, shallow, or exhibit perched water near the surface, a chamber system can improve infiltrative area without proportionally increasing trench width. ATUs offer robust treatment for effluent quality when soil permeability is marginal, while mounds extend the effective depth and coverage when traditional trenches hit depth or permeability limits. In places with shallow bedrock, a mound or ATU-driven solution can keep the drain field out of restricted layers and maintain adequate effluent dispersion while preserving the yard's usability.

Sizing, layout, and neighborly considerations

The city's mix of better-draining soils and problem spots means neighboring properties may require very different septic designs and price points. When planning, focus on a site-specific evaluation: soil borings or a certified percolation test, depth to bedrock, and seasonal water table indicators. Size the field not by a generic rule but by the actual percolation rate and the anticipated wastewater loading of the home. In tight lots, consider whether a compact engineered system can deliver reliable performance without sacrificing outdoor living space. Always align the layout with slope, drainage patterns, and driveway or utility corridors to minimize future maintenance and up-sizing surprises.

Practical steps for choosing the best fit

Begin with a soil assessment that profiles drainage variance across the lot and identifies any shallow bedrock zones. If the test confirms good drainage, pursue a conventional or gravity layout with a straightforward field. If drainage is restricted at key points, evaluate a chamber, ATU, or mound option early in the planning. For each candidate, map the proposed trench network against natural drainage paths to avoid saturating any portion of the soil. Finally, coordinate closely with the installer to ensure the chosen system harmonizes with the lot's soil realities and depth to rock, delivering dependable performance without over-engineering.

Thompsons Station Septic Costs

Cost ranges by system

Typical installation ranges here are $8,000 to $16,000 for conventional, $7,500 to $15,000 for gravity, $10,000 to $20,000 for chamber, $12,000 to $25,000 for ATU, and $18,000 to $40,000 for mound systems. For a homeowner, that spread matters because the soil and site conditions you encounter locally can push you up the range quickly. When the soil is loamy or clayey with restricted drainage or shallow bedrock, an engineered design or larger drain field may be required, which shifts the project from a standard gravity layout to a mound or ATU pathway and drives the cost toward the higher end. In Thompsons Station, where soil variability is common, a modestly sized system can become a substantial investment once rock or tight layers are identified.

Soil and site factors

Site findings that show clayier soil, seasonal drainage limits, or shallow bedrock are meaningful cost levers. Williamson County oversight often flags these conditions early in design discussions, and the consequence is often a redesign toward an engineered solution with larger or specialty drain fields. A conventional or gravity setup may work in a looser pocket, but in tougher patches you should expect a mound or chamber layout to be considered. The result is not simply a bigger upfront price, but also a more complex installation sequence with longer site preparation and careful bedding of the pipe network to accommodate the local subsurface reality.

Seasonal and project timing

Timing delays during wetter seasons are a real local factor. Wet periods can stall soil handling, trenching, and field testing, pushing schedules and occasionally labor costs upward. The impact is twofold: extended project duration and a higher chance of changing scope if a more robust system is required after further soil evaluation. Expect permit-related coordination to align with weather windows, which can influence when the project actually begins and finishes. In practice, careful planning around historically wet months helps keep both costs and timelines predictable.

Ongoing and ancillary costs

Pumping commonly runs about $250 to $450, a figure that remains consistent across system types but can be influenced by service access and system accessibility in tight Thompsons Station lots. If an engineered alternative is selected, anticipate higher annual maintenance considerations tied to the specific technology-whether a mound, chamber, or ATU-along with potential replacement or repair factors if soil or drainage conditions shift over time. Groundwater activity, rock exposure, and the need for more frequent inspections in rocky pockets all contribute to choosing a design that remains reliable under local conditions.

Local Pumping and Maintenance Timing

Regular pumping interval

For a typical 3-bedroom home with standard conventional or gravity systems, expect a pumping interval of about every 3 years. This cadence reflects how these systems perform with Thompsons Station soils, where regular maintenance keeps solids from reaching the drain field and helps prevent early field failure. Mark the 36-month target on your calendar and set reminders a few weeks ahead to arrange service before the interval closes.

Seasonal considerations

Seasonal wet periods can tighten the margin for drain field performance. After heavy spring rains or winter storms, the ground can stay saturated longer, slowing percolation and reducing the drain field's ability to absorb effluent. If you notice slower drainage after wet spells or more frequent backup warnings, plan a sooner pumping or an inspection. Keep an eye on rainfall patterns and adjust service timing accordingly, especially in years with above-average rainfall.

Interpreting field performance through the year

Hot, dry summers in this area alter soil moisture content and, in turn, how the system feels in operation. In dry periods, soils can stiffen, which may mask subtle drain field issues. Conversely, after wet summers, you might observe more noticeable slow drains or gurgling as the soil remains near its field capacity. Use these seasonal cues as practical signals to verify system performance with a professional, and avoid delaying pumping if the system shows consistent signs of loading or slow drainage across several weeks.

Practical schedule and checks

Develop a simple annual routine: confirm the last pump date, review any changes in wastewater flow (longer showers, more loads of laundry), and note any new drainage sensations. After heavy rains or droughts, perform a quick check of obvious indicators-surface mounds, damp soil, or unusual odors-and schedule a service if concerns persist.

Home Sales in Thompsons Station

Local context shaping septic verifications

In this market, a septic inspection is not universally required at property sale, so buyers and sellers often rely on optional due-diligence inspections rather than an automatic transfer trigger. Real-estate septic inspections are a meaningful local service category, reflecting that home transactions commonly involve private verification of the septic system's condition and design constraints. Because lot conditions vary so much locally, buyers need to confirm approved system type and any engineered design constraints rather than assuming a standard field.

What buyers and sellers should expect

Because Thompsons Station sits on a patchwork of loamy-to-clayey soils with shallow bedrock in places, the actual septic solution may differ from what is typical in other areas. A property's existing field may be a conventional gravity drain field, but a deeper soil profile or limited soil depth can necessitate engineered alternatives such as a mound, an ATU, or chamber system. Engaging a qualified inspector who understands soil variability and bedrock indicators helps ensure the system type seen in documentation matches the site reality. Expect the inspection to focus on the actual installation, nearby groundwater, and any signs of prior repairs or nonstandard components.

Guidance for making decisions at sale

With pronounced lot variability, it is prudent to review the approved system type on record and compare it to the current site conditions noted by the inspector. If the report flags limited soil depth, bedrock proximity, or inadequate Drain Field Area, plan for conversations about potential redesign, upgrades, or engineered alternatives before finalizing negotiations. In this market, leveraging private septic verification as part of the due-diligence package helps protect the buyer's investment and clarifies what design constraints may influence future use, maintenance, and potential replacements.

Real Estate Inspections

These companies have been well reviewed their work doing septic inspections for home sales.

Hiring Septic Help Locally

Local market demand and service focus

In Thompsons Station, the demand for septic service is heavily centered on pumping. A large pool of local companies advertise pumping as a core offering, so your choice often comes down to quick scheduling and dependable execution rather than a broad, generalized service menu. This market pattern means you should expect multiple nearby firms to answer calls promptly, but the real differentiator is how consistently they deliver on fast, reliable pumping that fits your system's schedule and your day-to-day life.

Quick response and same-day service

When backups or wet-weather issues gnaw at a home's routine, the ability to respond quickly matters more than fancy explanations. Local providers tend to prioritize same-day or next-day service, recognizing that a stalled system can quickly become a mess. Look for a company that can commit to a specific response window and that has contingency plans for heavy rain or clogged access roads. A fast, clear path from call to completion helps minimize damage risk and reduces the chance of further complications.

Clear communication and price transparency

Homeowners here respond strongly to technicians who explain the problem in plain terms and outline the steps needed to fix it. Expect technicians to describe what they're pumping, how to interpret the results, and what immediate actions you should take to protect the drain field until the system is serviced again. Transparent communication typically accompanies straightforward, itemized notes after the visit, which helps you plan follow-up steps without guesswork.

Vetting local providers

Prioritize locally vetted companies with recent, positive reviews that highlight responsiveness and reliability. Ask about typical turnaround times, whether they offer weekend or after-hours service, and what guarantees accompany their pump-out or diagnostic work. A firm that can balance technical explanations with practical, actionable recommendations earns trust in a market where homeowners value clarity as highly as price.

What to expect during service

On-site, expect a courteous, punctual technician who explains the access points, checks the tank and lids, and confirms whether pumping alone will stabilize the system or if a follow-up inspection is advisable. The best local teams leave you with a straightforward, written plan for the next maintenance window and what to watch for between visits.